Privacy Policy

Data Protection and Privacy Policy 2018

This is the privacy notice of Surf Kayak Coaching (trading as Lizard Adventure Ltd). In it “we”, “our”, or “us” refer to Lizard Adventure Ltd.

This privacy policy sets out how we collect, use and protect any information that you us when you use this website and when you make a booking with us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/5/18.

Information we collect from you when you make an enquiry:

When you complete our enquiry form on our website (www.surfkayacoaching.com/contact/) we will collect your name, email address and phone number. This information will be used to respond to your enquiry and not passed onto a third party or used in any other way.

Information we collect from you when you make a booking:

Whether you make a booking online or over the phone, we will collect and process some or all the following data about you:

Full names of all participants, email addresses, home addresses, phone numbers, and ages of children (under 16 years old).

We will also keep records of payments made by you to us, although specific details of the payment cards used will not be stored.

Contact permission

Whilst booking you will be asked the following: We would like to send you information outside of our standard booking emails to keep you up to date on our news and special offers in the future. We’ll send emails 3 or 4 times a year with our news and any offers or kit sales (e.g. kayaks and paddle boards).

  • Yes, I would like to receive your emails.
  • No, I would not like to receive your emails.

You will be asked to select YES or NO. If you choose NO, you will only receive emails that relate to your booking.

Information we collect from you when you take part in an activity:

You will complete a Registration Form for each activity you do with us. This asks for name, date of birth and email address for each participant. It also asks for an emergency contact name and contact number, plus a description of any existing conditions (such as medical issues) that we need to be aware of. This information will be used by us and kept in a locked store. This information will only be shared between our staff and not with a third party (unless required for legal reasons).

If there is an accident or incident during the activity you will be asked to complete a form which describes what happened and any actions taken by the instructor involved. This will be used to improve our safety procedures and not shared with a third party (unless required for legal reasons).

What we do with the information we gather:

We require this information to understand your needs and provide you with a good service; in particular for the following reasons:

  • Internal record keeping and management of your booking.
  • We use the information about your health and other conditions to attend to your safety whilst you are participating in an activity with us.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers (e.g. kayaks and paddle boards) or other information which we think you may find interesting using the email address which you have provided if you have selected ‘Yes’ to receiving emails from us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies when you visit our website:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you, please email or call us.

If you believe that any information we are holding on you is incorrect or incomplete, please email or call us as soon as possible. We will promptly correct any information found to be incorrect.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to annette@surfkayakcoaching.com or call 07845 204040.